Returns & Exchanges
At Japanese Knives, we stand behind the craftsmanship of our blades and offer a 30-day return policy for unused items in their original packaging. We want to ensure you are completely satisfied with the precision and quality of your new culinary tools.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully clean and dry the knife, place it back in its original wooden box or protective sheath, and ensure it is padded securely to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label or use a tracked carrier of your choice to send the package to our quality inspection center.
Quality Inspection and Refund
Once our master smiths verify the blade is in its original condition, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing